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The worst run around in life! I will NEVER buy anything Samsung EVER! I'm waiting on a refund approval. I am going to escalate this to the Governors office. Happy to be a state employee. My Samsung top load washer that has had a class action suit for someone getting a broken jaw because of the same recall I was part off. I am unable to wash I have a big family and cannot wash. I been calling EVERY day for over a week and still no link or email like they claim they will send. The do not have a direct number to refund department or any higher up or supervisors. I have spoken to numerous representatives and all tell me the same lies. This is not what good service is about! I will be going further and have all the names of the individuals that have lied to me. All phone calls are recorded and I want it to all be done right! Desperately in need of a working washer before anyone of my kids are hurt by trying to wash.