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I Ordered A Lipstick, When It Was Delivered To Me, I Realized That I Had The Same Color. When I Asked The Rep To Return It Or Exchange It, She Stated That She Has To Pay For Any Returns And She Refused To Return It. I Will Never Order From Avon Again. Your Reps Need Training On Returning Products Or Avaon Needs To Make It Profitable For The Rep To Return, But Not At The Expense Of The Rep. Avon Has Lost It's Reputation.