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Worst customer service ever. I had recall on top load washer completed and new full 1 year warranty. Now washer is not working properly (since 7/8/17)and they tell me I have to apply for refund which I did on 8/5/17. Have not heard back. Have made at least 5 phone calls over past 3 weeks and just keep being told is in refund department, but unable to speak with anyone in that department and no one can tell me why it is taking so long.