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I am so glad to see all these comments on JC Penney's ridiculous return policy. I am also banned from being able to return items purchased from JC Penney due to too many returns that included receipts. I just had new windows installed throughout my entire home and after exchanging and returning various curtains and curtain rods in effort to find the right look for each room was denied being able to return two curtain rods. I was going to browse the curtains and rods to see if there was anything else that might work and now am NEVER going to shop at JC Penney again! I called the TRE's number shown on the denial slip and after repeatedly asking them what I can do at this point, the rep said she could email me a dispute form. The email came with a link to get the Activity Report, but nothing was noted about a dispute form.