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My wife purchased a 10'kayak on 7/20/17 in Bradenton, FL for my birthday on 8/28/17. Traveling from MD where I live until retirement late this year, I was greeted on 8/22/17 with my present that is undersized for me. The store would neither yield to the return policy nor issue a store credit despite having the receipt. After multiple calls from the store location to the Corporate Customer Service Office responsible for "in-store solutions," our request for an exception was denied at all levels; one contact offered to email our request to the next management level for further disposition. We have not heard back.