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I am very upset with this new policy on returns. I see on here that I am not the only one being flagged for returns. I, too, made most of my purchases online. I bought clothes for my whole family. There are items they do not care for or that do not fit correctly. These items get returned. I always have a receipt for my returns. I also always use my JCP credit card for purchases and it is paid in full every month.<br /> Last week I was returning some clothes from an order to the customer service desk. I was told by the cashier the system was declining my return and I was given a tape register slip stating future receipted or non-receipted returns will not be accepted. The cashier was confused, I was confused. I was told I needed to call the number on the receipt to find out why my return was declined. So I did. When I got someone on the line he told me I had too many returns. He could not tell me when or if I could return my item just keep repeating &quot;I told you, you cannot return items.&quot; I also called several numbers listed on the online orders but no one could tell me anything about my situation except to call the number on the receipt which I had already done to no avail. <br /> Nowhere in the return policy does it say that there is a limit on returns. I looked online for JCP's return policy to double check about a return policy limit. The only thing their return policy states is that JCP has the right to limit returns/exchanges on returns WITHOUT a receipt.<br /> When you go into a store looking for something, they tell you that they don't carry that item in the store and you have to get it online. Online shopping is the way things are going, and online purchasing of clothes is naturally going to result in returns.<br /> Like others I no longer want to shop at JCPenney which is sad because I did like their merchandise.