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I, too, made most of my purchases online. I bought clothes for my whole family (six children, two adults)...school clothes, work clothes summer, winter....and I always used my Jcpenney card so that I wouldn't have to worry about it if I lost a receipt, because I know that they can look up my purchase using my card. Last week I was returning some clothes from an online order to the customer service desk, and it went fine. Then I had to go to a normal register to return some clothes I had purchased in-store, and when I returned them, WITH THE RECEIPT,I was given the warning paper saying future returns may be declined. The cashier was confused, I was confused. My cashier called over a manager who was confused and said it was because I didn't have a receipt. My cashier showed the manager the receipt and said &quot;No, she's got the receipt&quot; then the manager said maybe I returned too many things in the past with no receipts, and I said &quot;I always use my Penny's card, if I don't have the receipt, you guys always look it up.&quot; Once again both employees were puzzled. So I offered up,&quot;I just returned some clothes from an online order to the customer service desk.&quot; And we all kind of nodded our heads and decided that must be it, but that it was still weird because I had the receipts for both orders.<br /> <br /> MY question is for Jcpenney is, &quot;what are you thinking?!?!?&quot; Online shopping is the way things are going, and online purchasing of clothes is naturally going to result in RETURNS. I had just started my back to school shopping; I still had hundreds of dollars of school clothes shopping to do, hasn't even started on my husband's new work clothes...and now they have just lost a customer who spent thousands of dollars a year.