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I have always been a faithful JCPenney shopper. My daughter worked there is highschool and I felt it was important to support them as they were employing my daughter. She has since moved on but I remained loyal to JCP. No More! I purchase practically everything for myself, my husband, my children and my 6 grandchildren from JCP. Naturally there are items they do not care for or that do not fit correctly. These items get returned. I ALWAYS have a receipt for my returns. I returned an item yesterday that did not fit quite right and I was informed that I may not be able to return any additional items in the future because apparently I had reached my limit allowable for returns. What sense does this make when I have the receipt? I will be taking my business to Macys and Kohls from now on.