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On August 1 I was promised a refund for my broker two-year old Samsung refrigerator but was told I could not get rid of the old refrigerator and get a new one until Samsung sent me the &quot;refund form.&quot; It is Aug 16 and I still have not received the form, which supposedly would be emailed. Why is this taking so long? I have been without a working refrigerator since late July.<br /> Please send the form!