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I am disappointed in the Barnes and Noble refund policy. I incorrectly ordered books for ESL classes, but because I would like to return them more than 14 days after the purchase, Barnes and Noble will not provide a refund. It is one month after the purchase of the books, and I am just finding time to process the return from my end, but it is too late. These books are brand new, have never been used, and are in perfect condition. Ugh! If you order from B & N, make sure to process any returns immediately!