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I am on the do not return list, I too had a web order that crossed with the warning.It was a small order that had super low prices. First I got emails saying they were checking inventory......then no communication. When I called to see if it was ready I was told there was NO ORDER. However my charge was charged for an order, I called again told NO ORDER. I called customer service they told me I picked it up....maybe I forgot.....I called the store again and was told the same thing I picked it up.....guess what...on a day I was not in town. I asked for an investigation and was told' " We will call the police." I responded YES PLEASE DO. I insisted it be investigated. Guess what? It was there a clerk put in the wrong place and marked it picked up. I REQUESTED IT BE CREDITED THIS IS RIDICULOUS.....needless to say this return will be help against me also. How can it be marked "Picked up" and still be there....does this happen often? WATCH OUT. I could not be more done, I do not care if they are selling leather sofas for $2.50 I will never buy from them again. Check you charge statements very carefully.