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I too have been flagged for returns. The report says I have returned 81 items costing $1,357 since 2010. That's an average of 10 items per year at $170 per year. All of those items were accompanied by a receipt. I have purchase and kept many times that amount. I shop for my husband and son, who like many men refuse to go to the store, and my elderly mother. I have shopped at JCPenny for over 30 years. The statement that Jcpenney has the right to limit returns with a receipt is now up on their website, hidden under the section titled "returns without receipts." I still have not found it posted in the store or on store receipts. Apparently, JCPenny does not want shoppers aware of their policy until they have been flagged. JCpenny was my go to store. I will do my shopping at Belks, Dressbarn, and Kohl's. I'm sure they will appreciate my busness. I will also warn everyone I know of their return policy.