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I just talked to the store manager at my local JCP. Even he admits that this new return policy is frustrating and he doesn't know any more info about it than we customers do. He said that JCP will not overturn this new return policy unless they get enough complaints about it. He took my name and info on what happened to me and he said there is a form he will fill out and then forward everything to corporate. He said he's getting numerous calls every week about this new return policy. He couldn't answer why the new policy is nowhere to be found, such as on the JCP website or on their paper receipts. All anyone knows is that it was implemented in June. Since it appears that JCP will not overturn their new policy unless they get enough complaints, I'm urging everyone who has had this happen to them to call their local JCP's store manager and complain. Have him or her fill out a complaint form and then have them mail it to corporate. If enough complaints come into the JCP corporate office about this new and stupid return policy, hopefully we can get it reversed. I am also letting the Better Business Bureau know about this deceptive new return policy since the old policy is still on JCP's website and receipts. I don't know how they can legally get away with it.