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i used to buy a lot of things from avon, for over 20 years. but whenever i needed to return an item the different reps i gave the orders to always insisted no refund just an exchange or keep the item if it was under $10.00. so i stopped using avon completly. i recently got some appealing avon brochures. i was going to order quite a few items. wow am i glad i read these reviews. avon promises a full refund if dissatisfied. apparently the same problems persist in trying to return things. thanks for the extremely helpful heads up comments. there are so many other places to get quality stuff. no orders ever from me.