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I have been a customer for over 40 years. Will never buy anything from Sears again. In May 2017, I purchased a refrigerator and several items from the garden center department. A $15 hand sprayer stopped working and Sears refused to replace it with one that was In stock. Even the store manager, at the Bethesda Maryland store, Ms. Yan, refused to exchange the broken item, citing a strict 30 day policy that required a receipt. What makes this even more insane is that the item showed up on my rewards account.