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I'm joining the growing chorus of angry customers who spend $1,000s at JCP but are being punished for returning...in that, we can &quot;never&quot; return again. I called the call center (off shore) and the man just read the same vague paragraph over and over stating that I simply couldn't return. He told me he had no idea as to why I was being penalized nor for how long this punishment would be in effect. <br /> <br /> I will forward this website link to the California State Attorney General Becarra and my Congressman, Ted Lieu. I am doing so as it is clear from all of the complaints below the sending a letter to JCP doesn't work. They are deaf to this issue. They will continue to lose customers and blame Amazon when in fact, they are assisting in their own demise. It feels like an illegal practice for them to accept our money, but not hold to the terms on the back of their receipts. <br /> <br /> However, I think that credit card issuers state that they can change their terms of service at any time, so I'm pretty clear that we are the losers...but then again, Target, Kohl's, Marshall's, Macy's and Nordstrom's will be the winners with our business. Sad. I'll miss JCP but it's the end of an era.