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I will never shop at JCP again!! I spent close to $4000 on a mattress at JCP last months and received 14 of $10 reward certificates. I used the certificates on a dress ordered at JCP.COM but i had to return it because size is too big. I returned at the store and got the money back and they said i have to call JCP reward team to get the reward certificates back to my account. So I called them today. After 35 minutes waiting on line, the agent said they cannot give the reward certificates back to me. It's total BS!!! I will never shop at JCP again.