Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I was given a &quot;citation&quot; on my last return, warning me that future receipted or non-receipted returns may not be accepted. Wait a minute - nowhere in the return policy does it say that there is a limit on returns. WTF? So, I appealed it to The Retail Equation (following the directions on my citation) and they emailed that JCP stands by their decision to deny me future returns. After 4 requests, The Retail Equation sent me a copy of all the returns I've made in the last 6 years (coincidentally tied to the same time I became a JCP rewards member) but they did not send me a report of all the purchases I've made. I shop online, and I admit I return a lot. I had no idea I was putting myself on the deceitful shoppers list by this practice. And, clearly my spending doesn't factor in to The Retail Equation because I return little compared to what I keep.<br /> <br /> <br /> <br /> So I decided to write a very thoughtful letter to JCP's corporate office. It took me a good amount of time to draft and re-word so I would come off as intelligent and not just pissed off. I sent the letter off to the corporate office, thinking someone would take notice of what is going on. Silly me! I received a form letter back telling me to contact The Retail Equation. The letter is so generic that it didn't even have my name on it. If anyone had read the letter, they would have known that I already contacted The Retail Equation. I gave JCP a chance and they don't give a rat's ass about my business, so I gotta say goodbye to JCP.<br /> <br /> <br /> <br /> I was always so sad to hear that JCP was closing stores and struggling financially after over 100 years in business. But now I don't more than they care about me. When they close their doors for good - those of us who have been offended by their unlawful practice of targeting honest shoppers won't even notice because we'll be at Marshalls or Macy's or Kohls.