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JCPenney just lost my business. No family or friends will ever be shopping there again. I have a big and tall son and have been shopping there for him for years. When you go into a store anymore looking for something, they tell you that they don't carry that item in the store and you have to get it online. So now I have to order most items online. I went to return five shirts today that he didn't like and they wouldn't take them back. I had my receipt and all items still have their tags. Said I had reached my return limit. I have reached my shopping limit also and won't be going back. What is it to them if I spend $3000 a year, but return $500 of it in the process of finding something my son can fit? Card gets cancelled as soon as my next statement comes.