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After reading the first two reviews: this scenario sounds like the same experience I've had with Samsung. Just wish I had read these comments before purchasing. NEVER BUYING SAMSUNG PRODUCTS OF ANY KIND!!! The microwave oven I purchased has never worked from the day it was installed-- I'm getting the same run around other people posted here. I now know that an e-mail will not be received (necessary for refund to be processed), but it will never come in my e-mail box; thereby NO REFUND! WORST CUSTOMER SERVICE EVER! I have been punished for buying Samsung.