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I have a Samsung laser printer that failed after a couple months of use. It has a year warranty for parts/service. I called June 6 and they said I would be sent info on repair center in 3-5 days. 5 days later got repair center info. I called them and they told me that they rejected the service. I called Samsung back...started over. In 3-5 days they would contact me with repair center info. No one contacted me. I called on 6/18 and after 45 minutes of being passed around, they agreed to issue a refund. The refund was not actually 'approved' within Samsung until 6/28. I was told that in 3-5 days I would get an email requesting information to process the refund. It is 7/25...no email. I call every week or two and get the run-around. I have little hope to get the printer fixed or refunded. NEVER a Samsung product again. A waste of a couple hundred dollars and much frustration.