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Okay, it was my turn today. Same experience as others reported here. I came home and put my JCP card through the shredder. I'm so done with them. Highly insulted by their actions. I predict this is the beginning of the end for the retailer. I don't understand how they can legally get away with this. One question that came to mind was the purchase I was trying to return within 30 days and unused was put on my VISA card. I wonder if that makes a difference? I am going to contact VISA to see if they will do anything on my behalf. I will miss JCP because they carry Liz Claiborne line which I love. I will learn to live without, because it's the principle and I won't risk getting stuck with merchandise again.