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On Jan 17 2017 my husband and I UNFORTUNATELY purchased a Samsung Stainless Steel overhead microwave oven to replace our 18 year old unit. Within five months, the door started melting from the inside, melting the seal around the door and the paint off both the inside of the door and the oven itself. I returned to the merchant, Home Depot. The first young lady was not helpful, basically said HD could do nothing and I would have to contact Samsung. No contact info provided. A few weeks later, I returned to HD and asked to speak directly to someone in appliances not the service desk. Young man gave me an 800# to call Samsung. I did. The call wait was long. Finally got someone who had trouble understanding what I was describing. No email where I could easily send a picture illustrating the issue. She took a repair order and said someone would call me. Few days later I rec'd a call from a lady in the town 60 miles away saying a repairman would come on specific date/time to fix "the oven tray that was not moving". I explained that was not the problem. she said that is "what is described in the work order". I said it would be wasteful to send someone from 60 miles away to fix something that does not need fixing". I attempted to describe the actual problem. She too had problems comprehending. I finally said, we had stopped using the oven weeks ago because we fear a fire in our kitchen that might destroy our home and just needed the unit replaced as it does not appear to be a simple fix". She said that when the technician came he can decide what needs to be done. I explained that the purpose for calling the 800# was to describe the issue and have the specific problem resolved and that I had been assured it would be resolved. Young lady said "don't call them" just let "Chuck" check it out. I asked if the loss of my wages for taking time off from work would be reimbursed. She said she did not know that she was just the person who scheduled repairs. I said I do need to re-contact Samsung directly. I searched their headquarters and found a chat line. I described the whole problem. The poor contact person, who was very polite, was extremely slow in responding to each chat email. At the end, he basically said the same thing: "the technician can decide". I suspect the technician will not be able to replace the burned door and the burned oven during his one visit! I will demand a replacement, a full refund or will file a complaint WITH MY NEW MEXICO STATE ATTORNEY GENERALS CONSUMER PROTECTION DIVISION. This is the only and last time I will purchase anything Samsung. Genuine customer service has been flushed and the Greed is spreading. Perhaps we need a cooperative consumer owned organization that manufactures quality products and provides courteous, professional customer service!!