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So finished with you JC Penney! I too have been banned from returning and exchanging items at JCP.<br /> I purchased a swimsuit and after returning home I found it was missing the neck strap (which I need).I tried to exchange it two days later and could not because I am not allowed to return anymore because I have made too many returns.<br /> No WHERE on their receipt or website does it say I am only allowed to make XXXX number of returns in a certain time frame. The receipt says, With a receipt: &quot;items purchased at jcp are eligible for exchange or return of the purchase price on the original method of payment or a jcp gift card.&quot; I always have my receipt and I always use a JCP card so they can verify my purchases and the purchase price. But now without disclosing this new deceptive policy you are not allowed to return items if they feel you have returned too much. So, do you think they are going to restrict me because I buy too much???<br /> I hate to try on in store so I do purchase several garments in several sizes with the full intent to return at least half of the purchase. The same with JCP.com, I prefer to try on in my own home, with my accessories, my shoes and the valued opinion of my husband who hates to sit outside of dressing rooms!<br /> <br /> Basically what they are telling most of us that this third party &quot;re-viewer&quot; of our returns feel we are stealing or deceiving JCPenney. They need to look at how much I buy and how much I keep. I have a pretty nice size balance on my JCP card (which I am not proud of) but guess what, that balance is going to go down very fast as JCP is no longer going to be my go-to store. <br /> <br /> Also as stated in previous reviews, customer service and store managers do not give a rats behind about customers who have been barred from returns. I was treated like I was a low life scammer. I am a christian woman, I work full time as an accountant, I am on a board of directors for a bank, I am a top fundraiser in our area for Making Strides Against Breast Cancer, a grandmother of seven. I am not a scammer or scum. I even hate that fact that I am miffed enough to be writing this review. I was a 40 year loyal customer of JCP but HELLO Kohls and Macys.