Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Wow...JCPenney has lost my business....not due to local employees and store, but due to corporate policy. I order most of our stuff online because our store is a small strip mall store. Styles, colors, and sizes are limited. I normally order a couple of different sizes in a style in different colors and return the sizes that don't fit. ALWAYS WITH A RECEIPT AND TAGS ATTACHED! So today, I went to return something to the store (with a receipt, brand new with tags) and I was denied! Apparently, I am abusing the return policy by making too many returns (they need to look at how much I spend and keeping and the returns are MINIMAL compared to that)! I can only think of one time in the past year where I did not have my receipt and actually just did an exchange for a different size. So now I have been banned for 180 days by a third party company called The Return Equation! I called them first...talked to someone with very broken English and they said I could file a dispute for each receipt which can take up to 60 days. I called the JCP credit card company, they only manage it, so I called JCP Corporate who was VERY RUDE to me and made me feel like a criminal and who said I needed to call TRE (The Return Equation company who was hired by JCP). I can understand if I was abusing the system by repeatedly making returns without a receipt but every return I make is with a receipt and with all tags on them, unworn! UGHH...I have been a very loyal customer for over 15 years and buy the majority of our clothes and household items from them. I would love to know if there has been a formal Facebook page created or class action lawsuit.