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Called corporate office they said they did NOT set the benchmarks for the return policy TRE did, I paraphrased my question three different ways....JCP hired TRE JCP gives TRE the information to process according to their corporate policies.....JCP constantly denied having any control over it. Absolutely ridiculous.....no one can give the limits of the new policy NOR the effective date....they just keep saying review your report to see if it is correct....my question again.....what is the benchmark. This is most difficult to believe in this age of full disclosure and public records being open to all....how can a company not be responsible for their decisions and able to EXPLAIN THEIR POLICY. Think a boycott is in order.