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NO LONGER WILL PURCHASE ANYTHING AT JC PENNEY<br /> <br /> Just like everyone below. I have been a loyal customer for more than 25 years and recently I have been denied a return with my receipt; and have been told to call The Retail Equation that only has a Pacific Standard time telephone number to rectify the situation. Unfortunately the personnel at The Retail Equation facility were very rude and told me that all they could do is provide me with a Return Activity Report that includes return information from 2011 to current. They cannot tell me what if anything in the report is causing the denial of a return with a receipt. The only option they tell you is you can dispute the information in the Return Report. Every return listed states that a receipt was available. How does JC Penney expect that a consumer has the ability to verify activity back to 2011? And even if the consumer could, what does it matter if you do not know the criteria that has been set by JC Penney to classify a customer in a category such that the customer is denied a return with a receipt? I also tried to dispute the charge with the Bank for my JC Penney credit card but was told I cannot dispute the charge until I return the merchandise which I attempted to do several times. I plan to notify the Better Business Bureau and seek legal advice to determine my recourse and rights as a consumer so that I can receive the refunds that I am entitled to given that JC Penney's return policy clearly states that a customer can return an item with a receipt. <br /> <br /> Like many of the other people who previously wrote, it is very disturbing to get treated as though you are doing something wrong when you are denied a return accompanied by a receipt at the store by an Associate and Manager. In fact I spoke to someone by the name of Camisha in the corporate department at JC Penney that agreed that this denial of a return is not commensurate with the Company's policy; is wrong; but she could not do anything for me unless JC Penney rectifies what is causing this to happen in its computer system. <br /> <br /> VERY DISTURBING SITUATION !!