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I am also a long time JCP customer who was not able to make a return and given a return denied receipt. I did receive a return warning a few weeks ago which was very embarrassing and made me feel like I was being dishonest. I have never returned anything at JCP past the return window and I always have a receipt. How can a store not let you return merchandise when you have the receipt and all tags are attached? and the back of the receipts states you can make returns with a receipt?? the sales associates nor the supervisor were able to explain this and when I called the phone number on the receipt they were unable to help and explain anything. I will be closing my JCP account and not purchasing from them as long as this procedure is in effect. I really like shopping at JCP but if they feel it is ok to treat customers with receipts this way, I will choose to shop at Target and Kohls from now on. I will also be putting in a complaint with the Better Business Bureau.