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I am a long time shopper at JCP and I am very upset with this new policy on returns. I purchased several items and when I returned one I was given a "warning notice" regarding future returns. When I had to return another item from the original purchase it was denied. I tried to explain that I purchased this item before getting the "warning" but the manager said she could not do anything about it. I tried calling the corporate office and was told I needed to contact the Retail Equation company which I did call but was told to put the dispute in writing. I wrote explaining everything and got a response today saying there "was not an error in my return", it was "due to overall return activity". Needless to say, I will not be shopping at JCP again!