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I was only denied my return this week, with my accompanying receipt. I have a son who is battling leukemia, so I too, have been doing my limited shopping online and then returning what didn't work. I'm extremely disappointed in their new policy, so I too will not be able to shop there. I understand that some people may possibly abuse the return policy, but their should be some allowance for those of us in extenuating circumstances....not just a blanket policy with no opportunity to discuss why the frequent return. They'll no longer have my business.