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I had a very difficult experience at one of the Seattle JCP stores. I am a long time customer and use my JCP account regularly. I purchased a pair of shoes for my husband and they did not fit. I attempted to return them the next day and was denied the return by the sales associate. I called for a manager to explain the "abuse of returns". She could not, and only explained it was a new company policy. I left the store immediately with my family and we went to the Macys next door. I have never been so disgusted with a department store and the CEO of Penneys should be fired immediately. To treat long time customers with disregard is reprehensible. I expect an apology from JCP.