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I have been a loyal and faithful customer with JC Penney for 27 years.I am so upset with this new policy for limit returning items.I have a 5 year old autistic daughter that don't like alot of lighting n noise so I order alot online with JCP. I noticed some people are disabled on here also who order online. It saddened me to hear this. I spend so much money with jcp, and love there sales. When I order online I purchase 3 different styles, colors, sizes, etc. due to not seeing how they fit until I get them in mail. I don't wish to shop JCP anymore. They are losing many good, and honest customers. Also I must add everything I return has never been worn, tags still attached in the delivery package wrapping they came delivered in. Now I know one reason your closing, and losing customers.