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I was part of the unlucky Samsung top load recall consumers. I called the recall line that Samsung provided and verified that my washer was recalled. I explained I had other problems than just the top lid and they said they would send the recall vender they contracted out first which was Dish Network and then to call back for service after they fixed the recall. They came then I called back and said I needed repair. The man put me through to some executive dept. who said I would just be offered a refund of the price I paid instead of repair. I sent in my original receipt of purchase as requested then told I would receive the refund amount. I asked if they needed my washer back and they said they weren't sure so when I went and purchased my new machine I called Samsung back to confirm due to my delivery and they said no I did not need to keep it on 6/14/2017. Now a month later and several phone calls I get a lady from Samsung telling me that since I didn't keep it that would probably void my refund!! She said there would be an investigation now and they would let me know. I think this is totally unprofessional and I can say that if after all of this I get nothing because the company doesn't know what to tell the consumer and promises one thing then denies it I will take my complaint to the BBB and the local news in the Houston Texas market and I can assure you they do put these complaints on the news to help people like me. It's now 7/14 and no response back of my refund.