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Hi. In May 2017 I ordered a mattress set with rails at my local Sears. The delivery date was set for June 17th. That was the move in date for my new apartment. On June 16 they called to tell me I needed to reschedule because the manufacturer does not have them available. I cancelled because they wanted to reschedule for July 6th. I was told I would receive my refund check in the mail in 7-10 business days because I paid by cash. I have called several times. Each time I ask for a manager and each time they tell me that I am speaking to a manager. They said, they have issued tickets. In fact they did it with me 2 times on the phone and 1 time in the store. I have calls recorded also. I dont know who else to contact. The purchase was in excess of $800. I need my money ASAP