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I love shopping at the JCP at North Hills, Raleigh, NC, but am confused by corporate's decision to use THE RETAIL EQUATION for tracking returns. Seriously? Refusing returns WITH a receipt? That is ridiculous and a good way to lose loyal HONEST customers like me - I've had a JCP account for 40+ years and literally spend thousands a year shopping at JCP. Corporate should develop an IN HOUSE tracking software program like the one Walmart uses and reasonably limit returns WITHOUT receipts.