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Wow! I am glad to see others in the same boat - JCP will lose many customers due to this game they are playing. I don't think they can legally implement an arbitrary change their return policies without informing customers at time of purchase. I am like the others - purchasing many things online and returning the items that don't fit. I always have receipts and return the merchandise in NEW condition. Today my returns were denied. Embarrassing and absurd! Unfortunately, I used my JCP credit card instead of my Amex for my recent purchases. I know Amex would be able to help but who knows what will happen now. I am not paying for items I can't use and should be able to return as I have in the past. Now I must waste time filing formal complaints and dealing with this crap - I am just stunned by their treatment of so many long term customers. It's as if they are TRYING to run the business into the ground.