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I too received a printout from JCP that i could make no returns with or without a receipt, even if the tags are on the merchandise. What kind of a ridiculous thing is this? I do a lot of online shopping at JCP...i have issues with my knees and cant spend a lot of time walking around the mall/stores. When i order on line, i usually will order a few sizes of the same thing to make sure of fit and sometimes return it all if I don't like it. Also JCP will have different promos online than what is in the store. So you look at both to get the best price. Isn't that what we are supposed to do. I have been shopping with JCP for years!!!! I am terribly discouraged and angry that i can not make a return with tags on the merchandise and with a receipt. I should have this right!