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My family has received three defective tablets. With each return we lost more of our original refund to shipping costs. So, we have paid merely for the privilege of running back and forth to the post office. We have no tablets despite the fact that we didn't merely dislike the products. They did not work. We have not had this experience with any other tablets, companies or home shopping networks. We are intelligent people who know how to use tablets. The fault is theirs. We are considering contacting the attorney general. This is a scam.