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To Whom It May Concern,<br /> I have been trying to contact your exchange department at 888-501-2502 for well over a month. Every single time I call I am on hold for nothing short of 30 minutes, and was instructed I can only call between 2pm-5pm. I have a job and 2 kids. No one has time to hold for that long numerous times a week. I have been dealing with a refrigerator that has not had an ice maker for 8 months now.<br /> <br /> If I do not get a reasonable response, I will be contacting BBB and local news channel to let them know of the poor customer service Samsung has. My plan was to replace the rest of my appliances with Samsung products but that will certainly not be happening.