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BEWARE -- For those of you have been blocked from returning items to JCP, in spite of what your receipt says:<br /> <br /> I checked JCP's website and the return policy posted on their website does not match their actions. The website is not accurate. It mentions nothing about a right to block someone from returning items who has already returned a lot of items. JCP should be held accountable for this discrepancy. This is misrepresentation.<br /> <br /> I have spoken to a representative as well as a supervisor with The Retail Equation and they are unable to give customers the CRITERIA they say JCP has set up for blocking &quot;abusive&quot; returns. The Retail Equation staff said they do not know what the criteria is. By the way, the term for returning a lot of items should more accurately be called a &quot;high return rate.&quot; There is no reason to attach the term &quot;ABUSIVE&quot; to simply returning a lot of items with tags that have never been used. Frankly, I doubt a female manager would have used this term.<br /> <br /> I hope someone in JCP management will read this and weigh the consequences from this decision. It's hard to get back customers once you've lost them. I think JCP management owes some of their customers an apology for not doing a better job of educating their customer up front at the time of purchase, or better yet in a letter to all JCP card holders that their return policy has changed. Come on guys and gals in JCP management, step up.