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Bought a high end shoe to accommodate a brace I was wearing. I did not end up wearing the shoe which I bought I size bigger to accommodate the brace. I went in to exchange for 1 size smaller and was told by store policy is no refund or exchange after 30 days. I pointed out to the manager Mike, that the receipt states no refund after 30 days. He stated that an exchange and refund are the same thing; in order to exchange the item is returned therefore becoming a refund. I asked if he has a dictionary on his iPhone so he can look up the words and see that they have 2 different meanings. He stated he can sell me a new pair but an exchange was not happening. I will never shop at sears again.