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I'm wondering if JC Penney's is struggling.<br /> <br /> Today (June 29, 2017), I was told by a JC Penney employee that I could not return any items, even though I had my receipts, and all the items had tags on them. All 3 of the receipts specifically stated that I was able to return the items. Like many of you, I prefer to try on clothes at home, where the lighting and mirror are better, so that means I have returns. Apparently Penney's (or the 3rd party they hired, The Retail Equation) thinks my return rate is excessive. <br /> <br /> Since Penney's new return policy was not posted anywhere I asked to speak with the store manager. The store manager actually let me return my items today only (Thank you very much), however he suggested I contact The Retail Equation in Irvine, CA for more detail about why my returns were denied.<br /> <br /> A company with EXCELLENT customer service would have ideally notified all customers well in advance with a letter that their store return policy was changing, rather than wait for the MOMENT in the store when a return is denied. I was frankly embarrassed in the store.<br /> <br /> It's interesting to me -- JC Penney had no problem accepting my Penney credit card charge a couple of days ago, even though I was on the verge of returning too much, in their opinion. The optimum time to educate consumers is BEFORE a purchase is made.<br /> <br /> I buy a lot from Penneys, although now I am hesitant to buy anything here at least for the time being. Yesterday I selected some items to order on line, and was all ready to check out. I'm thinking maybe Penney's does not want our business. <br /> <br /> I'm hoping JC Penneys management will reconsider this policy.