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I am glad to learn that others have had a miserable return experience at JCP. I just had it today and and still waiting to hear back from a store manager (in Seattle, Washington). I order online because store selection of petite sizes is so poor; I also don't like to try clothes on in a store because I value my privacy, so I need to make returns. Suffice to say that I won't shop there if I cannot make receipted returns for 180 days because some outfit called The Retail Equation has a fancy algorithm to track my purchases and returns. There is plenty of news these days about retail brick-and-mortar stores closing, and return policies such as the one JCP now has will drive customers right to Amazon and Macys and Ann Taylor and Nordstrom and other retailers who understand that sometimes we need to return things. As a contrast experience, just last week I returned a dress to Nordstrom that I purchased over a year ago, no one batted an eye