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I am having a similar experience with my Samsung dryer. The repair company never showed up to my house after the appointment was made (and my husband took the day off of work to be there). We were then told we qualified for an accommodation/buyback if I emailed a copy of my receipt in. Here we are 3 week later, no money back and can never get through to ANYONE, just the recording that asks me to please hold the line while they transfer me to the next available representative. I call between the ever-so convenient hours of 2pm - 5pm and have actually waited on hold up to 38 minutes never getting a person to talk to.