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I shop quiet a bit at JCP for my family. As my husband and kids are busy, I end up buying clothes for them. At times, I have had to return/exchange merchandise due to fit or color or material. I have always returned the merchandise within a week or 2 of purchase in its original condition with the tags on and with the receipt. Couple of days ago while I was, my receipt return came up with a warning saying "Future receipted and Non-Receipted Returns May Be Declined" To my surprise, I was told that I can't make any returns for 180 days. The sales person did not have any idea as to why I received the warning. I came home and downloaded the Return Activity Report from the web site mentioned in the warning slip. The report lists all of my returns since 2012. My total number of return transaction to date is 44 times which averages to 7/8 returns per year. The latest return listed in the report was an "even exchange". When questioned of its appearance on the return list, I was told by the Manager that even exchange shows up on their return list as they first return the item and then sell it. So, of the 44 return transactions since 2012, some of them are even exchanges as well. I called TRE customer service mentioned on the return warning to find out the reason behind this. Unfortunately, they said that they provide the report to JCPenny and it is the store that makes the decision on denying returns. I called the store and spoke to a Manager and she said probably I had many returns without receipt. Luckily the report shows that there was a receipt for every transaction. I took the report in person to the store hoping that they could resolve the issue. After looking at the report, the Manager pointed her finger to the TRE and said that JCP had nothing to do with it. She even made a call to TRE and the representative told her they could not override the decision. So basically neither TRE or JCP knows who controls this and how to override this. I am frustrated and will not be buying at JCP anymore.