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Hello,<br /> <br /> <br /> <br /> Hello. I hope you can help me please. I am a university professor in Oman and my work Dell laptop failed. It was still under warranty and the agent here in Oman has not helped to recover the data. I reported this problem ONE MONTH ago and they have returned my laptop without a report and have not explained why the hard drive failed. Nor have they met my polite request to recover the data for me. Please can you help? This company, Integrated Systems, is damaging your company's good name here in Oman. Please contact me today to advise me my next course of action to recover the data due to the hard drive failure and no fault of my own. My phone number. Thank you for your kind attention.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Dr. Debra Enzenbacher<br /> <br /> Associate Professor <br /> <br /> Sultan Qaboos University<br /> <br /> M