Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I love JCP and do most of my family's clothes shopping there. I always use my JCP card and always have a receipt when I do my return. We have a busy family life, so I often buy clothes, try them on at home/have kids try on at home and return what doesn't fit. I return items quickly, clothes are unworn with tags in tact, always with a receipt, and payment always goes back on my card. We still spend a lot of money at JCP, and I pay my card on time. Today, my first receipt return came up with a warning and the second receipt return was denied. I was shocked. The clerk said she couldn't provide any information and I had to call the number on the denied report. When I called, they said I could not do another return EVEN WITH A RECEIPT for 180 days. I asked what the return limits were but they did not have that information. So here I am a loyal and regular JCP cardholder and customer being penalized for doing frequent business with JCP that includes a percentage of my purchases being returned. I went back to a register and spoke with a manager who was apologetic but unable to help. Bottom line is that I am banned from any returns for 180 days. I am outraged and will NOT be shopping JCP any longer. No wonder bankruptcy rumors circulate around them if this is how they treat their best customers! RIDICULOUS!