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I've been trying to reach Samsung return dept for the last week, when I call them their hours say call between 2-5pm. What kind of working hours is that? So I keep missing the time. And today I kept calling them back between those times and the line was constantly busy. Finally when I got through to them the were closed already. Seriously!!!!!!! I need my refund check for my dryer machine because they cant find a tech guy to come and fix the machine. Keep in mind it's only a little over a year old. Will never deal with Samsung again