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Barnes and Noble's return policy makes it impossible for me to want to continue business with them. I attempted to return a duplicate item today and I was unceremoniously told that it was over 14 days (21 days). I explained that I was out of state and did not have access to a purchase that I knew had been duplicated by a family member. I asked for an exchange at the very least. Again, "it is not our policy". Unfortunately, B & N has now lost my business. I am an e-reader (No NOOK) anyway. I just liked shopping at B&N for gifts for my office staff or for special occasion cards. I loyally pay the membership each year knowing that I am no longer utilizing it for hard cover or paperback books. Next year I will not be renewing. Sadly, Barnes & Noble you will die a sad and lonely bookstore death when others like myself no longer need you and find that you have no customer loyalty.