Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

They make it impossible to cancel your account. You can call customer service and work through the phone prompts but NEVER will you find an option to cancel and NEVER are YOU going to be given THE OPTION TO SPEAK TO A HUMAN. My 85 year old mother had a credit card connected to her account, she stopped using this phone over 6 months ago but could not get Virgin Mobile to stop deducting money from her credit card. A class action suit should be filed against Virgin Mobile. They prey on people who are poor, old, technologically unknowing or trusting.